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Shipping & Returns

Returns Policy

You may return your item within 30 days if there is a defect or mistake in the order (incorrect item received, incorrect color or length of chain or defective chain) in exchange for a corrected item.  We will also pay the return shipping costs if the return is a result of our error.

If you need to return or exchange an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Standard shipping cost for most items is $5.50 for any destination within the United States.  For addresses outside of the United States, you will need to contact us to make arrangements and for estimated shipping costs. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most items will ship within 1-2 weeks.  For backordered items and special requests, delivery time may take longer. All shipments are sent via USPS. Tracking numbers for shipments are available upon request.